Privacy Policy

Last Updated: 16/05/2025

At Duvalay, your trust matters to us. We’re committed to being open and transparent about how we collect, use, and protect your personal information. This policy explains how we handle your data, whether you’re placing an order, signing up to hear from us, or just browsing our website.

1. Who We Are
We are Raskelf Group Ltd, trading as Duvalay.

Registered Office: Station Lane, Heckmondwike, West Yorkshire, WF16 0NF

Email: info@duvalay.co.uk

Phone: 01924 600757

2. How We Use Your Information
We use your personal information to give you the best experience possible, from processing your order to making sure our products and services are relevant and helpful to you.

This includes:

  • Handling and delivering your orders
  • Providing customer service and support
  • Sending updates about your order or delivery
  • Asking for feedback or product reviews
  • Improving our website and services
  • Letting you know about products or offers we think you’ll like

Marketing Communications
When you shop with us or engage with Duvalay, we believe it’s fair and reasonable to let you know about products, offers, and news that may interest you, especially if they’re related to what you’ve already bought or browsed. That’s why we rely on what’s called a legitimate interest to send relevant marketing.

You can unsubscribe from our emails at any time by clicking the link in the message or contacting us directly on info@duvalay.co.uk. We always make it easy to manage your preferences, no pressure, no fuss.

3. Sharing Your Information
We only share your data with carefully selected partners who help us operate our website, fulfil your orders, and communicate with you. These partners include:

  • WordPress – website hosting
  • Trustpilot – to request and collect product reviews
  • Mailchimp – email communications
  • Microsoft OneDrive for Business – secure internal data storage
  • Meta (Facebook & Instagram) – advertising and social content
  • Google – advertising and analytics
  • Klarna – payment provider if selected at checkout
  • DPD – for the purpose of delivering your order

They only use your data to provide their service on our behalf, never for their own purposes.

4. How Long We Keep Your Information
We don’t keep your personal data forever — just for as long as it’s needed to provide our services, support your orders, or meet legal and tax requirements. After that, your data is securely deleted or anonymised.

5. Your Privacy Rights
You have rights over your personal data, including the right to:

  • Access the information we hold about you
  • Correct any inaccuracies
  • Ask us to stop sending you marketing
  • Request deletion or restriction of your data in some cases

To make a request, just email info@duvalay.co.uk and we’ll be happy to help.

6. Cookies and Website Tools
We use cookies and similar technologies to improve your website experience, understand how people use our site, and personalise what you see. You can manage your cookie preferences using our website’s cookie banner or via your browser settings.

Some cookies are placed by third-party services that appear on our website.

These include:

  • Trustpilot – enabling product reviews and ratings
  • Mailchimp – email marketing sign-ups and campaign tracking
  • Klarna – payment and checkout services
  • Google – analytics and advertising services
  • Meta Platforms – social media advertising and tracking

These third parties may collect information according to their own privacy policies.

7. How We Protect Your Data
We treat your data with care. Our systems use industry-standard security tools, and access to your information is limited to the people who need it to do their job.

8. Transfers Outside the UK
Some of our partners (like Mailchimp or Meta) are based outside the UK. Where this is the case, we make sure your data is just as secure as it would be here, using approved safeguards like data protection agreements or standard contractual clauses.

9. Updates to This Policy
If we make changes to this Privacy Policy, we’ll post them here so you can always see how your information is used. If anything major changes, we’ll let you know.

10. Contacting Us
Have a question about your data or how we use it? Just get in touch:

Email: info@duvalay.co.uk
Phone: 01924 600757

 

If you’d like to make a complaint, you also have the right to contact the Information Commissioner’s Office (ICO):
Website: www.ico.org.uk
Phone: 0303 123 1113