Terms & Conditions

Cancellation Policy

If you change your mind before your order is dispatched then we will be happy to give you a full refund and you will incur no cost what so ever. Please note: if you have ordered a custom made item we are unable to give you a refund if the order has already been through production.

Returns Policy

Damaged or faulty items

If you notice any items are damaged on receipt of delivery please refuse the delivery and contact us on 01924 600757 to arrange re-delivery of a replacement.

If after delivery you notice that any items are damaged please report this to us within 30 days either by calling us on 01924 600757 or via email, we may ask for images of the damages or faults before arranging collection. We will then contact you to arrange collection of your damaged items and to send you a replacement or issue a refund. If you choose to receive a refund, we will refund you in full by your original payment method, including any delivery charges paid if your whole order is being refunded. To help ensure a swift refund please enclose with returned items proof of purchase along with the reason for return and contact number/email address.

We ask that you do not use the damaged items once you have discovered the damage and keep them in the best possible condition, and that you re-package them in their original packaging

Unwanted or incorrectly ordered items

If you have changed your mind and want to return all or part of your order please let us now within 14 days of receipt of your order. In the case of unwanted or incorrectly ordered items we do not arrange collection. We will issue your refund (minus postage cost) promptly once your returned items have been received. To help ensure a swift refund please enclose with returned items, proof of purchase along with the reason for return and contact number/email address.

We ask that items you wish to return are unused and are packed in their original packaging or a suitable equivalent. Unfortunately we are unable to offer refunds for bespoke or custom made items.

Delivery Policy

Duvalay will endeavour to deliver goods within approximately 14 working days. Expedited deliveries within approx 4 working days. Full Mattresses will take 3-4 working weeks.

Online ordering is for delivery to UK Mainland only. For delivery to areas outside the UK Mainland please contact us directly on 01924 600757 or via the contact form

Privacy Policy

This privacy policy sets out how Duvalay uses and protects any information that you give Duvalay when you use this website.

Duvalay is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Duvalay may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st May 2010.

What we collect

We may collect the following information:

  • name and title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@duvalay.co.uk
  • We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
  • You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee may be payable. If you would like a copy of the information held on you please write to Duvalay, Station Lane, Heckmondwike, West Yorkshire, WF16 0NF
  • If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect

Offers & Promotions

MATTRESS20- 20% discount applies to caravan and motorhome mattresses only. Home mattresses and bedding are excluded from the offer. Offer valid until 25th July. Discount cannot be exchnaged for cash value.